Privacy Policy

1. Introduction

Western Parcels Logistics ("WPL", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services, website, and mobile applications.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Payment and billing information
• Shipping and delivery addresses
• Account credentials and preferences
• Communication records and customer service interactions
• Government-issued identification when required

2.2 Shipment Information

• Package contents, dimensions, and weight
• Sender and recipient information
• Tracking and delivery information
• Customs and regulatory documentation

2.3 Technical Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling shipping orders
• Providing customer support and communication
• Processing payments and billing
• Tracking packages and providing delivery updates
• Complying with customs and regulatory requirements
• Improving our services and user experience
• Marketing and promotional communications (with consent)
• Fraud prevention and security measures
• Legal compliance and dispute resolution

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Shipping carriers and logistics partners
• Payment processors and financial institutions
• Technology service providers
• Customer support and call center services

4.2 Legal Requirements

• Government agencies and regulatory authorities
• Customs and border protection agencies
• Law enforcement when required by law
• Legal proceedings and court orders

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

Typically, we retain personal information for 7 years after the last transaction, unless longer retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. International Data Transfers

As a global logistics company, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: