Terms and Conditions

1. Introduction

Welcome to Western Parcels Logistics ("WPL", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our shipping and logistics services, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Description

WPL provides international shipping and logistics services, including but not limited to:

• Package pickup and delivery services
• International freight forwarding
• Customs clearance assistance
• Package tracking and monitoring
• Warehousing and storage solutions
• Supply chain management

3. User Accounts

To use certain features of our Services, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

4. Shipping Terms

4.1 Package Requirements

All packages must be properly packed and labeled. We reserve the right to refuse shipments that do not meet our packaging standards or contain prohibited items.

4.2 Prohibited Items

The following items are prohibited from shipment:

• Hazardous materials and dangerous goods
• Illegal substances and contraband
• Perishable items without proper packaging
• Items prohibited by destination country regulations
• Weapons and ammunition
• Live animals

4.3 Delivery Times

Delivery times are estimates only and may be affected by customs clearance, weather conditions, and other factors beyond our control. We are not liable for delays caused by circumstances outside our reasonable control.

5. Pricing and Payment

Shipping rates are calculated based on package dimensions, weight, destination, and service type. All prices are subject to change without notice. Payment is due upon booking unless otherwise agreed in writing.

Additional charges may apply for:

• Customs duties and taxes
• Special handling requirements
• Storage fees for unclaimed packages
• Address correction or redelivery attempts

6. Liability and Insurance

Our liability for loss or damage to shipments is limited unless additional insurance is purchased. We recommend declaring the full value of your shipment and purchasing appropriate insurance coverage.

We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits or business opportunities
• Delays caused by customs or regulatory authorities
• Damage due to improper packaging

7. Claims and Disputes

Claims for loss or damage must be reported within 14 days of delivery or expected delivery date. All claims must be submitted in writing with supporting documentation.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the laws of the United Kingdom.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your information.

9. Intellectual Property

All content, trademarks, and intellectual property on our website and in our Services are owned by WPL or our licensors. You may not use, reproduce, or distribute our intellectual property without written permission.

10. Termination

We may terminate or suspend your access to our Services at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, all rights and licenses granted to you will immediately cease.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

12. Contact Information

If you have any questions about these Terms, please contact us: